Returns & exchanges

For in-stock items, you can request an exchange within 7 days of delivery. The window starts on the day your item is delivered. Message us on WhatsApp with your order reference and we will take it from there.

We currently offer exchanges rather than cash refunds for change-of-mind purchases.

To be eligible, an item must be:

• Unused and unworn, exactly as you received it;
• Complete with all original tags still attached;
• In its original packaging, including the box, dust bag or pouch;
• Accompanied by your order reference so we can find your order.

• Pre-order deposits, which are non-refundable;
• Items that have been worn, used, washed, altered or damaged;
• Items missing their tags or original packaging;
• Hygiene-sensitive pieces, such as earrings once worn, for hygiene reasons;
• Any item marked as final sale.

Message us on WhatsApp with your order reference, a short description of the issue and a couple of clear photos. We will confirm whether the item is eligible, check availability of the replacement, and tell you where to send the item or arrange a drop-off.

We inspect every returned item before dispatching a replacement, so please allow a little time for this once it reaches us.

Unless the fault is ours — a wrong, faulty or damaged item — the delivery cost of sending the item back to us and receiving the replacement is the customer's responsibility.

If your item arrives damaged or is not what you ordered, message us on WhatsApp within 48 hours with photos of the item and its packaging. We will make it right at no extra cost to you, including the delivery.

Exchanges are subject to stock. If the piece you want is not available, we will offer you an alternative or a store credit you can use later.